FREQUENTLY ASKED QUESTIONS
A QUICK GUIDE TO BOOKING & USING
CONNECTED HUBS
How it works
The National Hub Network
Search for Hubs near your location or across Ireland by using the search filters and map. You can view the details of each Hub and see their available booking options. Each Hub contains a different range of booking options on Hot Desks, Dedicated Desks, Offices and Meeting Rooms. Online booking and support is directly with each Hub.
Online Booking
Once you have selected either a Desk or Meeting Room, you will be taken to the Checkout section where you will complete the booking process with your payment details. Got Questions? Use the Contact Form to reach out to that Hub Manager, located on the Hub Profile.
Payments & Receipts
Once you have selected either a Desk or Meeting Rooms, you will be taken to the Checkout section where you will complete the booking process with your payment details. You will receive an Email with a copy of your order from the Hub you have booked with.
Booking Enquiries
How to Register on ConnectedHubs.ie
When you purchase a Desk Plan with any Hub, you will become a Member of that Hub until that plan expires.
You can login now with your newly created Members Account created from the checkout section and can access the Members Dashboard. Here you can see the Hub's Meeting Rooms Calendar, view the Handbook and activity across the members network.
Bookings & Payments are with each Hub directly, on connectedhubs.ie and if you have any enquiries regarding your booking please contact the Hub Manager. You can find the contact details & form to reach your Hub on their profile section on connectedhubs.ie.
Online Payments
Once you have selected either a Desk or Meeting Rooms, you will be taken to the Checkout section where you will complete the booking process with your payment details. Payment options include:
Credit & Debit Cards, Google Pay and Apple Pay.
You will receive a confirmation email and a copy of your receipt of the order. If you select a certain Desk Plan or Meeting Room that requires the Hub Approval, you will not complete the payment process on the first booking but afterwards once your application is approved to that Hub.
Frequently Asked Questions
Go to the Search Hubs section and select the dates which you would like to book a desk on the “Date Range” option. Then click Search, which will display the Hubs listing & map search results.
View the Hub where you would like to book a desk and it will bring you to the Hub Profile. Scroll down to the “Memberships” booking plans and choose the desk option you would like to pick and click on “Book Now”.
A Hot Desk is the simplest way to find somewhere to work for a day or maybe a few days. A Dedicated Desk or Full time Membership is where you get your own dedicated space to work from and is a more permanent type of arrangement, which might require Hub Manager Approval to complete the booking process.
Go to the Search Hubs section and select the date which you would like to book a Meeting Room. Then click Search, which will display the Hubs listing & map search results.
View the Hub where you would like to book a Meeting Room and it will bring you to the Hub Profile. Scroll down to the “Meeting Rooms” and choose the Meeting Room option you would like to pick and click on “Book Now”.
Meeting Rooms might require Hub Manager Approval to complete the booking process. The Hub Manager will get notified and decision of approving your booking is with them.
You will become a member after making a booking with the Hub on any of the Desk Plans. Your Account is created during the checkout process and after you complete this, you will be automatically logged in.
Bookings with Meeting Rooms or Events will not make you a Member of a Hub. There is no registration form for becoming a member of connectedhubs.ie, as membership is with each Hub. You can still have an Account without being part of a Hub during the checking booking process on Meeting Rooms or Events.
Connectedhubs.ie does not handle any payments directly for your booking, all payments go directly to each Hub you're booking with. Any support or questions you have, please contact the Hub Manager of the Hub you're looking to book with.
You will receive an email after your booking with your order receipt. If you have an Account, you can login and go to the Orders section to view the historical records & download the invoices.
If you need to cancel a booking on any Desk Plan, Meeting Room or Event order, please reach out to the Hub Manager of the Hub you have booked with and they will be able to assist you.
You can login to your member dashboard by clicking the 3 bar icon at the top right of this screen that will reveal a menu sidebar with a Login button or click here.
When you login to the Members Dashboard, you will be able to see your bookings, handbook of your Hub, updates on upcoming Events and News. You get a Members Profile and can connect with your peers on the network.
Some Hubs have private Meeting Rooms that you can only access if you're a member of that Hub, which can be accessed in the Members Dashboard only. At any time you can also change your details of your account and reset your password.
Any personal information which you provide will be treated securely and confidentially in accordance with the Data Protection Acts 1988-2018 and the General Data Protection Regulation (GDPR). We do not collect any personal data, apart from information that you volunteer, when booking a desk, meeting room or an event. This information is shared only to the Hub Manager to manage their Hub operations.
Your Members Account allows you to view all the details we have recorded for operations such as checkout payments information of your name, address and contact details. You can view all your orders and turn on Two Factor Authentication for your account. We do not hold any other information on you or any privacy intrusive cookies.
Connected Hubs anonymizes data to analyse usage patterns of the website, in order to improve the website’s effectiveness for policy purposes only. All Personal and Order Information is encrypted within the platform. Please read the full details of the Terms & Conditions alongside the GDPR Privacy Policy.
